cvc66 Privacy Policy

1. Introduction

Protecting the personal information you provide while using the cvc66 platform is our top priority. The rules set out in this privacy policy apply to the cvc66 website, mobile application, and all related services.

Before or alongside reading this policy, you should read our Terms and Conditions, as both documents together form the overall framework governing your account with cvc66. By agreeing to this privacy policy, you begin using our services.

cvc66 believes that users should have control over their own information. That is why we are transparent about what data is collected, why it is collected, and when it is deleted.

2. Information We Collect

Various types of information are required for registration and service delivery on the cvc66 platform. These are set out by category below.

2.1 Information You Provide Directly

Information you voluntarily provide when creating an account or using our services:

• Full name and date of birth (for age verification — minimum age to use the service is 21 years)
• Mobile number and email address
• National ID or passport number (during identity verification)
• Payment details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account number)
• Information provided when contacting support via live chat or email

2.2 Automatically Collected Information

While you browse the site, our system automatically collects certain technical information:

• IP address and device information (operating system, browser type)
• Session duration, pages visited, and click history
• Usage data collected through cookies and similar tracking technologies
• Approximate login time and location data

2.3 Information Received from Third Parties

Where required for identity verification or fraud prevention, we may collect supplementary information from trusted third parties. This information is used solely for security purposes.

3. Purpose of Using Information

cvc66 uses collected information only for the following legitimate purposes:

• Account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses and promotional offers
• Providing customer service — support in Bangla and English via live chat and email
• Preventing fraud, money laundering, and unauthorised access
• Improving platform security and performance
• Complying with applicable laws and regulations
• Providing a personalised experience and sending relevant communications

4. Data Storage and Security

Your personal information is stored on secure servers using SSL encryption technology. cvc66 applies industry-standard cybersecurity measures, which include:

• TLS encryption during data transfer
• Firewalls and access controls to prevent unauthorised access
• Regular security audits and vulnerability assessments
• Data protection training for staff
• Encrypted storage of sensitive financial information

Even after your account is closed, some information may be retained for a specified period due to legal or regulatory obligations. Once that period ends, the information is deleted securely.

5. Sharing Information with Third Parties

cvc66 does not share your personal information with third parties as a matter of policy. However, sharing may be necessary in the following limited circumstances:

5.1 Payment Processing

To confirm deposits and withdrawals, necessary information is shared with bKash, Nagad, Rocket, Upay, and relevant banking partners. This information is used solely to complete transactions.

5.2 Identity Verification Services

Relevant information may be shared with authorised KYC (Know Your Customer) service providers to complete account verification.

5.3 Legal Obligations

We may be required to provide relevant information in response to a valid court order or a lawful request from a government authority.

6. Cookie Policy

cvc66 uses cookies to operate the website effectively. Cookies are small text files stored in your browser.

• Essential Cookies: These are required to keep login sessions active and to maintain security.
• Functional Cookies: These remember your language preference, theme settings, and other personal preferences.
• Analytics Cookies: These monitor site usage and help improve our services.

You can disable cookies at any time through your browser settings, though this may limit some features of the site.

7. Your Rights

You have the following rights over your personal information on the cvc66 platform:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You can request that inaccurate or incomplete information be corrected.
• Right to Erasure: Subject to certain conditions, you can request that your information be deleted.
• Right to Restrict Processing: In certain cases, you can request that the processing of your information be temporarily suspended.
• Right to Data Portability: You can receive your information in a machine-readable format.
• Right to Object: You can object to marketing communications or certain types of data processing.

To exercise these rights, contact us via live chat or email. We provide support in Bangla and English 24/7.

8. Your Responsibilities for Account Security

Both cvc66 and you must play an active role in keeping your account secure. Do not share your password with anyone and do not allow unknown persons to access your account.

If you notice any unusual activity on your account, notify our support team immediately. To learn more about using the platform responsibly, read our Responsible Gaming Guidelines.

9. Protection of Minors

All cvc66 services are for persons aged 21 or above only. Information belonging to minors is not knowingly collected or stored. Age verification is mandatory at registration.

If information relating to a minor is found in our system, it is deleted immediately and the associated account is closed.

10. International Data Transfers

cvc66 primarily serves users in Bangladesh. For operational reasons, information may sometimes be processed on servers located in other countries. In such cases, international data protection standards are followed and the security of your information is ensured.

11. Changes to This Policy

cvc66 reserves the right to update this privacy policy at any time. In the event of significant changes, you will be notified via your registered email or through a notice on the platform. Continued use of the platform after any changes will be taken as your acceptance of the updated policy.

You should review this page regularly. For answers to common questions, you can visit our FAQ section.

12. Contact

If you have any questions or complaints about this privacy policy, or if you wish to exercise any rights over your information, contact us through any of the methods below. Our support team is available seven days a week, 24 hours a day, in Bangla and English.